Following an investigation by the UK’s Competition and Markets Authority, Microsoft has said it will make changes to its Game Pass program that will make it easier for subscribers to cancel the service, and will stop taking payments for subscriptions that go dormant.
The CMA said that it first “identified concerns about certain features of Microsoft’s auto-renewing subscriptions” as part of a wider investigation into online gaming. Those concerns included clarity about automatic subscription renewal, ease of disabling automatic renewals, and whether customers may be unwittingly paying for old subscriptions that they were no longer using.
As a result, Microsoft has now committed to making changes to its Game Pass and Xbox Live services, including:
- Better upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership—making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal; when the subscription will auto-renew; how much it will cost; and how the customer can receive a refund after an accidental renewal.
- Refunds: Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund.
- Inactive memberships: Microsoft will also contact existing customers who haven’t used their memberships for a long time but are still paying. These customers will be reminded how to stop payments, and if they continue not to use their memberships, Microsoft will ultimately stop taking further payments.
- Better information about price increases: Microsoft will give clearer notifications of any future price rises, and will ensure people know how to turn off auto-renewal if they don’t want to pay the higher price.
“Gamers need to be given clear and timely information to make informed choices when signing up for auto-renewing memberships and subscriptions,” CMA executive director of enforcement Michael Grenfell said. “We are therefore pleased that Microsoft has given the CMA these formal undertakings to improve the fairness of their practices and protect consumers, and will be offering refunds to certain customers.”
42 Responses
buy levaquin generic order levofloxacin 500mg online cheap
order dutasteride online cheap flomax medication ondansetron cheap
buy aldactone 100mg fluconazole 200mg drug diflucan 100mg sale
buy acillin without prescription buy ampicillin 500mg online erythromycin 250mg pill
fildena 100mg cheap purchase methocarbamol online buy robaxin 500mg generic
sildenafil online buy suhagra online buy estradiol pills
lamictal for sale minipress 2mg uk order tretinoin generic
tadalafil 10mg cheap diclofenac 100mg uk voltaren 50mg cheap
isotretinoin 10mg brand buy accutane sale azithromycin 500mg usa
indocin ca indocin pills order amoxicillin generic
buy tadalafil online sildenafil vs tadalafil buy viagra 50mg generic
order generic arimidex 1mg Us pharmacy viagra viagra pills
tadalafil 10mg generique en pharmacie acheter 20mg gГ©nГ©rique tadalafil en france sildenafil 200mg generique
prednisone 10mg without prescription viagra 50mg uk real viagra 100mg
tadalafil 5mg kaufen generika sildenafil 50mg kaufen original viagra 100mg rezeptfrei sicher kaufen
oral accutane 20mg order generic amoxil 1000mg ivermectin 12 mg for humans for sale
order provigil pills Cialis use buy diamox 250 mg generic
doxycycline for sale online clomiphene 100mg usa furosemide over the counter
ramipril 5mg pill cheap irbesartan azelastine sprayer
catapres cost minocycline buy online buy tiotropium bromide 9 mcg online
order buspirone 10mg generic purchase buspirone generic oxybutynin 5mg oral
terazosin generic azulfidine sale sulfasalazine 500 mg price
olmesartan 10mg usa buy verapamil without prescription buy diamox 250mg pill
cheap tacrolimus 5mg trandate 100 mg us buy urso 300mg for sale
imdur oral lanoxin buy online buy telmisartan pills
bupropion 150 mg ca buy quetiapine 100mg online seroquel usa
molnupiravir generic prevacid 15mg over the counter order lansoprazole for sale
sertraline 100mg without prescription buy lexapro 10mg pills order sildenafil 50mg pill
imuran cheap viagra pills 200mg viagra 50mg oral
order generic cialis order fluoxetine sale sildenafil 50mg tablets
buy revia 50 mg for sale buy aripiprazole 30mg pills generic abilify 20mg
order dapsone buy perindopril 4mg generic aceon brand
medroxyprogesterone 5mg over the counter periactin over the counter buy cyproheptadine 4 mg generic
purchase modafinil pills canadian pharmacy online legit ivermectin 6mg over the counter
luvox 100mg canada ketoconazole 200mg sale glipizide 10mg cost
buy generic isotretinoin 20mg accutane 10mg cost deltasone 5mg over the counter
buy nootropil 800mg without prescription cheap sildenafil viagra overnight shipping usa
order zithromax generic buy zithromax 500mg online cheap neurontin 100mg ca
order cialis 5mg for sale sildenafil 150mg price order viagra 50mg online
buy generic furosemide plaquenil 400mg cost buy plaquenil 400mg without prescription
purchase tadalafil purchase anafranil pill purchase anafranil online cheap
order chloroquine 250mg pill purchase chloroquine pills baricitinib 4mg uk